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Requirements

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Requirements

SUPPORT SERVICES

Our services have been designed to assist and support you from the moment you decide to use Key Systems.

Our support centres are staffed by highly skilled, multi-lingual and responsive experts who aim to provide swift response and quick resolution to any problem. Within a fast-paced and competitive market, our customers demand expert solutions and support.

We take great pride in our Customer Care, and our services offer comprehensive solutions to support your business.

Our dedicated account executives and Client Services team are highly skilled individuals and each has a wide understanding of Out-of-Home. All queries are logged via our centre call logging system which tracks call history and status.

Account status and activity are available to the client at any time.

All of our products have in-built automated email procedures to ensure that we are immediately aware of any issues.

Our support services include:

  • Unlimited phone advice, assistance and support
  • Unlimited E Mail support
  • Remote system access and support
  • FTP Support Site for uploading and downloading files
  • Regular hardware maintenance reviews and recommendations
  • On-line demonstrations
  • Discounts on new products or modules
  • Comprehensive How Do I? Database for user reference
  • Client Service specialist monitoring and managing your account